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Privacy Policy

Last Updated: June 12, 2025

Aizaan (“we,” “us,” or “our”) operates the e-commerce website aizaan.store (the “Site”), offering hijabs, abayas, and modest fashion accessories. We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make purchases, or interact with us, in compliance with the Digital Security Act 2018 of Bangladesh and applicable international laws.

By using our Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties to operate our Site, process orders, and enhance your experience.

1.1 Information You Provide

  • Personal Data: When you create an account, place an order, or contact us, we collect:

    • Name

    • Email address

    • Phone number (e.g., for WhatsApp support)

    • Billing and shipping address

    • Payment details (processed securely via online merchant, not stored by us)

  • Communications: Messages sent via our contact form, email ([email protected]), or WhatsApp.

  • Reviews and Feedback: Product reviews or survey responses you submit.

1.2 Information Collected Automatically

  • Usage Data: We use cookies, Meta Pixel, and similar technologies to collect:

    • IP address

    • Browser type and version

    • Device type (e.g., mobile or desktop)

    • Pages visited, time spent, and click behavior

    • Referral sources (e.g., Instagram ads)

  • Cookies: Small files stored on your device to improve Site functionality, such as remembering your cart or preferences. You can manage cookies via your browser settings.

1.3 Information from Third Parties

  • Payment Processors: SSL Commerz provides transaction details (e.g., payment status) to fulfill orders.

  • Analytics: Meta Pixel and Google Analytics provide aggregated data on Site performance and user behavior.

  • Social Media: If you interact via Instagram or Facebook, we may receive your username or public profile data.

2. How We Use Your Information

We use your information to:

  • Process Orders: Fulfill purchases, process payments via bKash, and ship products.

  • Communicate: Send order confirmations, shipping updates, and respond to inquiries (via email or WhatsApp).

  • Improve Our Site: Analyze usage data to optimize design, speed, and product offerings (e.g., via Meta Pixel insights).

  • Marketing: Send promotional emails or WhatsApp messages about new products or offers (with your consent, opt-out available).

  • Personalize: Tailor content, such as product recommendations, based on your browsing history.

  • Legal Compliance: Comply with tax, consumer protection, and data security laws in Bangladesh.

3. How We Share Your Information

We do not sell your personal data. We share information only as necessary:

  • Service Providers: With trusted partners for:

    • Payment processing (bKash, SSLCommerz)

    • Shipping (e.g., local couriers in Dhaka)

    • Hosting and analytics (SiteGround, Google Analytics, Meta Pixel)

  • Legal Obligations: To comply with court orders, tax authorities, or the Digital Security Act 2018.

  • Business Transfers: If Aizaan is sold or merged, your data may be transferred to the new owner, with privacy protections maintained.

  • With Consent: For marketing or third-party services, only with your explicit permission.

4. Your Rights and Choices

You have rights over your personal data, subject to Bangladesh law and international standards:

  • Access: Request a copy of your data (e.g., order history, account details).

  • Correction: Update inaccurate information (e.g., via My Account or email).

  • Deletion: Request deletion of your data, except where we must retain it (e.g., tax records).

  • Opt-Out: Unsubscribe from marketing emails or WhatsApp messages (via link or reply “STOP”).

  • Cookies: Disable cookies in your browser, though this may limit Site functionality (e.g., cart retention). To exercise these rights, email [email protected] or use our contact form. We’ll respond within 30 days.

5. Data Security

We use industry-standard measures to protect your data:

  • SSL encryption for Site transactions

  • Secure storage on SiteGround servers

  • Limited access to personal data by authorized staff

  • Regular security audits However, no online system is 100% secure. If a breach occurs, we’ll notify you per legal requirements.

6. Third-Party Links

Our Site may link to third-party sites (e.g., Instagram, bKash). We are not responsible for their privacy practices. Review their policies before sharing data.

7. Children’s Privacy

Our Site is not intended for users under 16. We do not knowingly collect data from children. If you believe we have such data, contact us to remove it.

8. International Data Transfers

Aizaan operates in Bangladesh, but our service providers (e.g., SiteGround, Meta Pixel) may process data abroad. We ensure they meet GDPR or equivalent standards for your protection.

9. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The updated policy will be posted on this page with a new “Last Updated” date. Significant changes will be notified via email or Site notice.

10. Contact Us

For questions, concerns, or to exercise your rights, contact:

  • Email: [email protected]

  • WhatsApp: +88 016 0390 2876

  • Address: Dhanmondi, Dhaka, Bangladesh

Thank you for trusting Aizaan with your data. We’re committed to keeping it safe while delivering elegant modest fashion.